If you are experiencing any problems with your product
please see our Troubleshooting/FAQs below for advice.
If after visiting this page you are still experiencing difficulties
please contact our warranty helpline at (877) 259-3400.
In order for us to deal with your call successfully, please have
your model number, serial number and product configuration
details to hand.
IMPORTANT: Please do not attempt to fix
any other problems yourself as opening your product
may be dangerous and will void your warranty.
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Troubleshooting/FAQs
Why can't I turn my
computer on?
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The power indicator L.E.D.
on the power supply flashes and the power supply "beeps".
What could be wrong?
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Why does my mouse not work?
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Why does my keyboard
not work?
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How do I calibrate my
touch screen?
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How do I remove
the graphical mouse from my touch screen?
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How do I use the 'right
click' facility with a touch screen?
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How do I change the
screen resolution?
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Why can't
I turn my computer on?
First, make sure that the power supply is connected
correctly to the wall socket, and that the socket
is switched on. Second, disconnect the power supply cable, plug
it back in and press the power switch again.
Please check your User Manual for more information.
If the above procedures have not solved your problem, please
contact our warranty helpline on (877) 259-3400.
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The power indicator
L.E.D. on the power supply flashes and the power
supply "beeps". What could be wrong?
If this occurs, disconnect the power supply immediately and contact
our warranty helpline on (877) 259-3400.
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Why does my mouse
not work?
The mouse port is color-coded green. Check that
the mouse is firmly plugged into the correct socket.
Please check your User Manual for more information.
If the above procedures have not solved your problem please
contact our warranty helpline on (877) 259-3400.
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Why does
my keyboard not work?
The keyboard port is color-coded purple. Check that the
keyboard is firmly plugged into the correct socket.
Please check your User Manual for more information.
If the above procedures have not solved your problem please
contact our warranty helpline on (877) 259-3400.
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How
do I remove the graphical mouse from my touch screen
(PS1500 only)?
By default, a graphical mouse appears on the screen allowing
you to alter the behavior of the touch screen. If this
is not needed, select the OneTouch 2K control icon that
is located on your tool bar in the bottom right-hand corner.
Clicking this shows a screen with an option "Right
Button One Time" checked. Remove the check and the
on-screen mouse is removed.
Please check your User Manual for more information.
If the above procedures have not solved your problem please
contact our warranty helpline on (877) 259-3400.
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How do
I use the ‘right click’ facility with a touch
screen?
On the PSynergy 1700 units, simply touch and hold
your finger on the screen for 2 seconds. The computer will
interpret that as a right click.
On the PS1500, press the graphical on-screen mouse. The
right mouse button is highlighted blue - when you next
touch the screen it will be interpreted as a right click.
Please check your User Manual for more information.
If the above procedures have not solved your problem please
contact our warranty helpline on (877) 259-3400.
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